Privacy Policy

At iCasy, we are committed to handling your personal information with the utmost care to ensure a safe and efficient experience on our platform. The confidentiality of our users' personal data is paramount, and all data processing is conducted in strict compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Acceptance of the Privacy Policy

By accessing and using the iCasy website, you agree to the terms outlined in this Privacy Policy. We reserve the right to modify this policy at any time without prior notice. We encourage users to regularly review the latest version published on this page.

Definitions

  • Users: Individuals who access or browse our website.

  • Cookies: Files stored on your device that retain information to personalise your browsing experience.

  • Personal Data or Data: Information relating to an identified or identifiable natural person.

  • Data Protection Officer (DPO): Responsible for managing communication between iCasy, users, and the Office of the Australian Information Commissioner (OAIC).

  • Platforms: The website and other digital channels operated by iCasy.

  • Processing: Any operation performed on personal data, including collection, use, storage, or deletion.

Collection of Personal Data

The types of data collected vary based on the user’s interaction with our platforms. Users are responsible for providing accurate and up-to-date information.

Automatically collected data may include:

  • IP address

  • Internet Service Provider (ISP)

  • Browser used

  • Duration of visit

  • Pages accessed

Personal information explicitly requested may include:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Date of birth, among others

Purpose of Data Processing

Personal data is processed for the following purposes:

  • Order processing and fulfilment

  • Payment and delivery management

  • Handling of returns and exchanges

  • User account registration

  • Marketing and promotional campaigns (with consent)

  • Fraud prevention and misuse protection

Sharing of Personal Data

Your data may be shared with:

  • Third-party service providers necessary for platform operations

  • Internal departments and social media platforms, as required to fulfil the above purposes

Please note: This Privacy Policy does not apply to third-party websites. If you access external links, we recommend reviewing their respective privacy policies.

Use of Cookies

We use cookies to enhance your browsing experience, remember preferences, and simplify future visits. We may also use third-party cookies for personalised advertising.

Users can disable cookies via their browser settings, although doing so may affect site functionality.

International Data Transfers

Your data may be stored or processed outside Australia to support our platform’s technological infrastructure. All such transfers comply with applicable Australian data protection laws and safeguard your rights.

Data Retention and User Rights

Data will be retained only for as long as necessary to fulfil the purposes outlined above.

Users may, at any time:

  • Request deletion of their personal data

  • Withdraw previously granted consent

  • Unsubscribe from promotional messages using the links provided in each communication

To exercise these rights in accordance with Australian data protection laws, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to safeguard your personal data, including encryption and secure servers. It is also the user’s responsibility to protect their login credentials.

Contact

If you have any questions or wish to exercise your rights regarding your personal data, please contact us at:
📩 icasyaustralia@gmail.com

Policy Changes

iCasy reserves the right to update this Privacy Policy at any time. Continued use of the site after changes constitutes acceptance of the new terms. If renewed consent is required, we will notify you via your registered contact information.

Governing Law and Jurisdiction

This policy is governed by the laws of Australia. Any disputes will be resolved in the courts of the user’s jurisdiction.